Privacy Policy

Effective Date: March 18, 2025

At iKanKlean by HeyeHelp, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal information when you use our website and services.

1. Information We Collect

We collect various types of personal information from our users to provide you with our services effectively. This information may include, but is not limited to:

Personal Identification Information: Name, address, phone number, email address.
Payment Information: Credit card details, billing address (processed securely through trusted third-party payment processors).
Service Usage Information: Information about the services you request (e.g., cleaning, dry cleaning, errands, meal prep).
Device and Browser Information: IP address, browser type, and other technical information automatically collected through cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage the services you request, including cleaning, errands, dry cleaning, meal prep, and more.
To communicate with you about your services, updates, and promotions related to iKanKlean and HeyeHelp.
To process payments securely and manage billing.
To personalize and improve your experience with our website and services.
To maintain a secure website and ensure compliance with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

Service Providers: We may share your information with trusted service providers (e.g., payment processors, dry cleaning partners, meal prep providers) to facilitate your service requests.
Legal Compliance: We may disclose your personal information if required by law or in response to legal requests, such as a subpoena, court order, or government inquiry.
Business Transfers: If HeyeHelp LLC or iKanKlean is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

Recognize your device and preferences to provide a personalized experience.
Analyze website traffic and usage to improve our website and services.
Serve relevant advertising or promotions based on your activity.

You can control cookie settings in your browser, but please note that disabling cookies may affect your ability to use some features of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

As a user of our website and services, you have the following rights:

Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations.
Opt-Out: You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any marketing communication or contacting us directly at connect@heyehelp.com.

7. Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on our website and notify you via email if necessary. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

iKanKlean by HeyeHelp
Address: 1722 NW Raleigh Street, Portland, OR 97209
Email: connect@heyehelp.com
Website: www.heyehelp.com/ikanklean

By using our website and services, you agree to the terms of this Privacy Policy.

This privacy policy provides a clear and thorough explanation of how user data is handled, in line with general privacy practices. Let me know if you'd like to modify or add anything!